Warranty Terms
Eco Power Equipment Ltd. warrants its products to be free from defects in materials and workmanship under normal use and service for the warranty period. This warranty applies to properly installed Eco Power products accompanied by a commissioning work order that details the application setup, operating pressures, temperatures, and other key operating parameters specific to the product (e.g., gas pressure, oil pressure, system load, synchronization protections). For detailed guidance on required variables, please contact us.
The Limited Warranty is governed by the terms outlined in this policy and covers all current product models. The standard warranty period is 12 months from the delivery date or in-service date, whichever occurs first. Certain components (e.g., engines, generator ends, burners) are covered by their original manufacturers. For specific component warranties, provide your model and serial number for details.
Warranty Registration
To activate coverage, the original buyer (“Buyer”) must register the product within 30 days of its in-service date using the Eco Power Warranty In-service Registration Form. Proof of purchase and the in-service date may be required.
Warranty Service
Eco Power works closely with OEMs and buyers to facilitate warranty claims, ensuring timely resolution of issues. However, all warranty decisions are made at the sole discretion of Eco Power or the component’s original manufacturer. Transportation costs for parts returned or replaced under warranty are the responsibility of the end user.
Exclusions
This warranty is non-transferable and does not cover damage due to misuse, unauthorized repairs, normal wear and tear, or improper maintenance. Claims must follow Eco Power Warranty Policies and adhere to task hour limits as specified in our flat-rate manual.
Documentation and Claim Process
- Claims must be submitted within 30 days of repair using the required warranty form, with all necessary details and dates.
- Repairs exceeding $750 or involving engine replacements require prior approval.
- Photo documentation of defective parts or equipment areas is mandatory.
- Non-compliant claims may be denied or adjusted.
For additional details, contact Eco Power Equipment Ltd. with your product information.
Warranty Claim Form
To initiate a warranty claim, please complete the warranty form with all relevant details and submit it for processing.
Warranty Exclusions
The Eco Power Equipment Limited Warranty does not cover the following:
1. Maintenance and Wear Components
- Routine maintenance items including, but not limited to, lubricating oil, antifreeze, filters, belts, hoses, clamps, spark plugs, ignitors, and other consumables.
- Regular maintenance and inspection are solely the owner's responsibility.
2. Incidental and Consequential Damages
- Any indirect or consequential costs or losses, such as communication expenses, storage or rental fees, meals, lodging, overtime, downtime, loss of income or productivity, inconvenience, or other similar expenses.
3. Normal Wear and Service Parts
- Service parts subject to normal wear, including belts, batteries, fuses, engine fluids, and combustion tuning.
4. Installation, Setup, or Alterations
- Costs related to initial installation, start-up, or any alterations or modifications made to the equipment that deviate from the original design or specifications.
- Radiators or components replaced rather than repaired.
5. Operation in Extreme Conditions
- Failures or damage caused by extreme operating conditions such as:
- Freezing temperatures resulting in engine breather freeze-ups.
- Prolonged operation under light loads causing wet stacking.
6. Acts of God and External Causes
- Damages arising from natural disasters or other external causes beyond our control, including floods, hurricanes, earthquakes, theft, riots, fire, or vandalism.
7. Labour and Equipment Costs
- Excessive or unapproved labour costs.
- Costs for troubleshooting with no fault found.
- Expenses related to equipment removal or reinstallation, including cranes, hoists, and trucks.
8. System Adjustments
- Adjustments to fuel or governor systems required during start-up or afterward.
9. Environmental Deterioration
- Corrosion or deterioration of parts exposed to environmental conditions, such as steel enclosures within 40 km (25 miles) of saltwater or other contaminants.
10. Installation and Connection Issues
- Failures caused by improper installation, including inadequate fuel lines, gas pressures, or electrical connections.
- Loose connections resulting from vibrations during shipping. Proper connection checks during start-up are required.
11. Third-Party Equipment and Parts
- Equipment and components not manufactured by Eco Power (e.g., auto transfer switches, pumps, burners, electrical controllers) are covered by the respective manufacturer’s warranties.
- Parts not sourced directly from the original manufacturer of the engine or generator.
12. Shipping and Damage
- All shipments are F.O.B. factory. Any damage incurred during transit must be addressed between the carrier and the receiver.
13. Additional Costs
- Rental costs incurred during warranty repairs.
- Travel, lodging, or meal expenses related to warranty service.
- Excessive labour time or overtime labour costs not pre-approved by Eco Power.
- Overnight freight costs.
General Warranty Conditions and Limitations
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Proper Use and Maintenance
- Warranty coverage applies only when the product is used and maintained according to the operating manual and service guidelines.
- Eco Power is not liable for failures caused by misuse, negligence, faulty installation, or inadequate maintenance.
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Documentation and Approval
- All warranty claims require prior approval from Eco Power, along with proper documentation (photos, detailed reports, etc.).
- Claims exceeding $750 require explicit pre-authorization.
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OEM Warranty Limitations
- Warranties provided by original equipment manufacturers (OEMs) are subject to their terms and conditions. Eco Power assumes no responsibility for decisions made by OEMs.
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Disclaimer of Implied Warranties
- This warranty is the exclusive remedy for product defects and supersedes all other warranties, express or implied, including merchantability and fitness for a particular purpose.
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Exclusion of Indirect Damages
- Under no circumstances will Eco Power be liable for indirect, incidental, consequential, or special damages of any kind.
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Non-Transferability
- Warranty coverage applies only to the original purchaser and is non-transferable.
DISCLAIMER
Eco Power Equipment Ltd. makes no representations or warranties with respect to this warranty statement and, to the maximum extent permitted by law, expressly limits its liability for breach of any warranty that may be implied to the replacement parts to fix a product or machine. Furthermore, Eco Power Equipment Ltd. reserves the right to revise this publication at any time without incurring an obligation to notify any person of the revision.The information provided in this documentation contains general descriptions and/or technical characteristics of the performance of the products contained herein. This documentation is not intended as a substitute for and is not to be used for determining the suitability or reliability of these products for specific user applications. It is the duty of any such user or integrator to perform the appropriate and complete risk analysis, evaluation and testing of the products with respect to the relevant specific application or use thereof. Neither Eco Power Equipment Ltd. nor any of its affiliates or subsidiaries shall be responsible nor liable for misuse of the information that is contained herein. If you have any suggestions for improvements or amendments or have found errors in this publication, please notify us.
All pertinent state, regional, and local safety regulations shall be observed when installing and using this product. For reasons of safety and to help ensure compliance with documented system data, only the manufacturer shall perform repairs to components.
When devices are used for applications with technical safety requirements, the relevant instructions shall be followed.
Failure to observe this information can result in injury or equipment damage.
